True Story: Communication is Key
/True story. Real life update.
We have recently had the experience of being customers. Because we are also people and we have stuff going on. We have two rental properties that had long term tenants leave at the same time… while leaving the properties empty for several weeks giving us the rare opportunity to do some upgrades beyond the standard paint touch up and carpet cleaning and let’s make sure you didn’t leave any socks in the dryer. (All of that still happened though).
In a 2 week period we had a total of 14 different service providers in the 2 different properties. One group was our window installers and one group was Steve doing a variety of tasks as he could so we’ll skip them. Twelve other contractors scheduled to come in and do work with a tight deadline because the next tenants have a strict move in date. Guess how many times a contractor contacted me between agreement to perform the work and showing up for the install? THREE. The other 9 required me contacting them (multiple times) to make sure we were on schedule. Me contacting them to confirm the install date. Me contacting them the day of the install to request an arrival window - or worse - frustrated that they just randomly showed up and couldn’t get in. Me, every day on call and on standby waiting to see what would happen and when. And every single one is someone either referred to us by a trusted friend or someone we already had a relationship with. Can you imagine if they were all blind relationships? We are at the finish line now. The work performed by all of these people has been impeccable. All except one adhered to the tight schedule. No one rescheduled and they stayed late or worked on the weekend if needed to finish their part before the next crew came in.
The experience was just a reminder to me that being a contractor means it is crucially important to communicate the details. It is valuable beyond measure to not stress out the person holding the checkbook. It is a gift to keep communication open, to share what will happen and when, and to truly be a partner in whatever project is happening. When you It really isn’t even that hard. It is, really and truly, AS important as the work that is being performed.
Does this mean we will always work under your schedule? No. Does it mean you will never panic? Also no. Getting work done on your home is stressful and panic is a part of that.
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Our promise to you is that when we leave after making the sale we will not ghost you. At no point during the process should you ever feel panic that we have forgotten about you.
We are contractors. We know this. We know the bad rap contractors have and we also know that any of them have earned it. But we vow to do better. We believe that being so glad that you chose us to work on your home means not having doubt that we're doing what we said we would do
The goal we have… the promise we make to you… is that you will not have to wonder if we are still coming or what time. You will not have to question whether or not we are showing up. Promise.
We are a shop at home company specializing in replacing windows, siding, roofs and front entry doors. As we sit with you and learn about what you want to change on your home we can provide the best product and color options to you. You can expect lots of questions from us as we try to understand what you're looking for. For that reason, it is best if both homeowners are there. We commit to giving you a detailed, same day estimate. Every time.
Steve the Window Guy for Universal Windows Direct is a full exterior remodeling company focusing on replacing windows, siding and roofing. Steve and his team of are experts in working with people just like you to create a plan for the most cost efficient way to complete your exterior remodeling project. We are part of a national dealer network that has catupulted to the 10th largest* remodeling company in the nation. Locally we have an A+ rating with the BBB with zero complaints. Steve has been recognized by Universal Windows Direct as National Dealer of the Year three times for his hard work and dedication to getting things right. We are locally owned and operated in Bloomington, MN and work throughtout the Twin Cities Metro. Updating your home can be easy.
We believe Steve the Window, Siding and Roofing Guy was just too long of a name.
*Source: Qualified Remodelers Top 500 List, Published September 2019.
