NOW HIRING - Operations Assistant - Customer Service

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NOW HIRING:   Operations Assistant – Customer Service

Why is this job available?    Because the Operations Manager is not a two-headed octopus.   Another head and a few more arms are needed. 

We might be able to work together if:

·         You love picking up the phone and chatting with customers.

·         You enjoy the routine of doing the same types of tasks every single day

·         You’re a helper.  It makes you feel good to be helpful.  

·         You care about details being right

·         You see that data entry and form completion is sort of calming

You’ll be actively involved in:    Assisting with routine daily tasks that will ensure effective office processes management and a successful customer experience.   Our office manages 300-400 active customers at any one time.   To be effective in how we deliver the experience to those customers we must be consistent in what we do and when we do it. Having an effective operations assistant to help manage and complete tasks is critical.  These tasks include but are not limited to the following:

  • You will be the first point of contact for all incoming phone calls and emails.

  • You will be responsible for the daily calendar of sales appointments, ensuring information is complete, customers are confirmed, and the sales team has what they need.

What’s the office like?    We are a casual work environment.  We are in the construction field and our office is connected to our warehouse.   We wear jeans, we don’t wear yoga pants.   We do have customers that come in to our office.   We drink lots of water, we listen to the radio and we work hard.  We celebrate accomplishments.  We learn from failures.  We are currently operating in a high volume state and fast thinking communicators will absolutely thrive here.   Sometimes our daughter is here with us.  Jimmy John’s Delivery and Cheeseburger runs to Culvers happen.  

 

What kind of experience do I need?

·         Must have experience talking with customers on phones – listening to their needs, identifying concerns, and offering solutions as you are able.

·         Must be a proficient and confident user of email, calendars, and Microsoft Word and Excel

·         Must be able to type with more than 2 fingers

·         Must have a high school diploma

·         Must have at least one year of experience working in an office environment

What Else?

·         This is a part time job at 32 hours a week.  We are a results based; we believe in checklists, and we are delightful.

·         Office location is 9321 Penn Avenue S in Bloomington.  Easy access from 494 and from 35W.

Why work for Steve The Window Guy?

·         Small office with no red tape.   If it is a smart idea and you can do it, let’s do it.

·         Casual work environment

·         No formal dress code

·         Flexible schedule

·         Families come first.     We are a family, our customers are families and you have a family.

Steve the Window Guy with Universal Windows Direct is a fast-paced home improvement company based in Bloomington, MN.     We work with homeowners to make their homes healthier, warmer and prettier.   We have an A+ rating with the BBB zero complaints,  over 400 positive reviews online and 60% of our business is repeat customers and referrals.   

Interested?

Contact Melissa at 612-866-2888  or mbrager@universalwindowsdirect.com