An important message about your install
/We know that once you make the decision to replace windows or doors in your home you want the work to be done right away. We know the waiting is the hardest part. (We recently bought a piece of furniture and had to wait nearly 3 months… it was excruciating)
The sales agreement that you and Steve wrote up together provides an estimated range (in weeks) for when your installation is estimated to begin. Currently, we are seeing several things that I wanted you to be aware of that may affect this date for you.
Supply chain shortages are affecting the ability of our factory to obtain building materials including bay window shells, tempered glass, geometric glass, some vinyl products and shingles. Note: all sliding glass patio doors are made with tempered glass.
Reduced capacity at the factory is extending completion times on products to double what they were pre-COVID.
Incomplete shipping manifests from the factory - not a huge deal considering how many adjustments they are making on the production line to maximize the output… but it does take away our ability to give estimated dates that jobs come off the line or get loaded on to our truck. Each week when our delivery comes it is a surprise. Usually a good surprise. Not always.
So as much as we hate to say it, calling the office for an update will not yield you any new information. What I have shared in this update is all that I know until the job arrives in the warehouse. No, this isn’t normal. This isn’t how it has ever been before but this is how it is now.
When the truck is unloaded we make sure we have everything needed for the order and when we do we make calls to get the install scheduled.
Here is the Good news
We are not currently running behind on estimated install dates. With the exception of a handful of jobs where we are waiting for the full job to be delivered to us, we are installing on the late end of the estimated dates on your sales agreement.
We continue to install all winter long. The installers bundle up. They have thermoses full of hot coffee and sometimes soup. We watch the temperatures and don’t install at 10 degrees or below. We remove and set one window or door at at time to reduce the time your home is exposed to the cold. The installs might take a little longer, but they keep happening.
Jeff, Matt and Donovan and their crews are committed to getting jobs installed. They like working. We manage their schedules based on what is coming in. We continue to do our best to install in the order we sold in. We are pleased with the commitment and quality of our installers. They are worth the wait.
Please see this update as full transparency and know that we are always AS EXCITED as you are to see your windows or doors replaced. It always makes a difference. It is always worth it. We believe you’re gonna be so glad you did this.
Thanks for your patience!
